Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
open hours
Open hours email support
Mon - Fri: 10.00 - 19.00
Open hours phone
Mon - Fri: 12.00 - 14.00
Sat - Sun: Closed
When you shop with us at Fredmans, you agree to our terms of purchase, so it's important that you have read the conditions before completing your purchase. Below you will find information on what applies when you shop on our website www.fredmans.com as well as in our physical store.
Terms & conditions
These terms and conditions apply when you, as a customer, make purchases on fredmans.com and in our physical store. To be able to make a purchase, you need to accept these terms and consent to Fredmans processing and storing your personal information. By completing the purchase, you acknowledge and accept our terms and conditions. Your personal online security is very important to us. To ensure that your purchases on fredmans.com are secure, Fredmans uses Secure Socket Layers (SSL), an industry standard for transferring information online. For security reasons, we do not store customers' payment information in our database.
We reserve the right for any errors in price and product information or in other communications. We reserve the right to continuously change information and prices on all items in our range and to retrospectively correct incorrect pricing without prior notice. We reserve the right for price adjustments, clearance sales, inventory differences, technical problems, changes in technical specifications, and any typographical errors on our website or in our ads. We reserve the right to cancel incorrect orders. All promotions apply as long as stock lasts unless otherwise specified in the description.
Images cannot guarantee the exact appearance and characteristics of the product. Color representation may differ between the image and reality. Goods made of natural materials such as leather may vary more or less between different items.
Fredmans is an authorized dealer of all brands (new products) and provides a minimum of 24 months manufacturer's warranty, valid worldwide.
During the warranty period, warranty services/repairs are carried out free of charge at Fredmans or any authorized dealer in Sweden or abroad.
Please note that watches eligible for warranty repairs are only those purchased from an authorized dealer. Proof qualifying for warranty includes a stamped warranty card and purchase receipt from the same dealer.
Watches purchased from unauthorized dealers are denied free warranty repairs but can be repaired at your own expense.
All new goods delivered to private individuals within Sweden are sold with a 25% VAT.
All used / pre-owned goods are sold without VAT, but Fredmans reports VAT according to the profit margin taxation.
Goods sold within European Union are sold with the respective VAT rate for each country. Goods delivered outside the European Union are sold without VAT; the buyer pays VAT upon receipt of the shipment in accordance with the laws and regulations of the respective country.
we offer different payment options
Payment
You can pay with most of available card providers including Visa, Mastercard, American Express, JCB, UnionPay etc.
We offer invoice payment through Klarna. For current payment terms, please refer to Klarna's website or options provided at checkout.
We offer payment withPaypal, Klarna, Apple Pay and Google Pay
We offer installment payments in partnership with:
- Paypal (select at checkout)
- Klarna (select at checkout). For Swedish residents only.
- Resurs Bank up to 24 months installment. For Swedish residents only.
You can pay with cash with Swedish crown (SEK), euro (EUR) and American dollars (USD) in our store in Stockholm Arlanda Airport.
We accept payments up to 50 000 SEK / 5 000 EUR for one purchase or one customer.
DELIVERY
FREE INSURED SHIPPING on orders over 5000 SEK / 500 EUR.
For security reasons, all shipments are trackable. You will receive a notification that you use along with your ID for package retrieval at the respective post office or postal agent.
Fredmans reserves the right not to deliver goods if there has been an incorrect pricing, if the item has been discontinued, or if we suspect fraud.
NB We dispatch goods after the respective payment provider approves the payment. The delivery address cannot be changed after the order is completed.
Order confirmation is sent automatically via e-mail immediately after your order. Once your package is delivered, you will get information about the tracking number and where you can pick-up it by sms or e-mail.
All orders are shipped between 12:00 PM and 4:00 PM, Monday to Thursday, except for Swedish public holidays.
DELIVERY TERMS
Delivery of items in stock is normally within 1 to 5 business days, depending on payment confirmation and stock status.
Pre-order products have different delivery times. Contact us for exact delivery information.
Within Sweden: Postnord, DHL, and UPS
Internationally: FedEx
Due to EU sanctions, trade embargoes, or operational impossibility we do not sell / deliver goods to the following countries and territories:
Country Code,Country/Territory Name,Reason
KP, Korea (Democratic People's Republic of) [North Korea], Full EU embargo (Reg 2017/1509)
RU, Russian Federation, Russia sanctions (Reg 833/2014) – luxury/tech banned
BY, Belarus, Full trade embargo (Reg 2022/355)
SY, Syrian Arab Republic, Full trade embargo (Reg 36/2012)
IR, Iran (Islamic Republic of), Luxury/dual-use embargo
CU, Cuba, US sanctions affect EU payments/logistics
UA-CR, Ukraine – Crimea, Non-recognized territory (Reg 692/2014)
GE-AB, Georgia – Abkhazia, Non-recognized territory
GE-OS, Georgia – South Ossetia, Non-recognized territory
MD-PM, Moldova – Transnistria (Pridnestrovie),No postal service
AF, Afghanistan, No commercial delivery
ER, Eritrea, No postal agreements
SO, Somalia (war zones), No safe delivery
SS, South Sudan, No reliable logistics
YE, Yemen (Houthi areas), Blockade – no delivery
PS-GZ, Palestinian Territory – Gaza Strip,Israeli blockade – no delivery
In order to minimize the risk of money laundering in trade, we comply with the Swedish Act on the Prevention of Money Laundering and the Financing of Terrorism - the Money Laundering Act (2017:630).
In the event of a return or right of withdrawal, we make a refund with the same means of payment that was used for the initial purchase. That is card to the same card, when buying with Klarna or by installment payment - to the respective payment intermediary.
return policy
RETURNS
In accordance with EU Directive on consumer rights, we offer a possibility to return the order within 14 days from the day you received the good. After 14 days, you can only ask for a partial or full refund if it's not possible to repair or replace the goods. Please note that you might not be entitled to a refund if the problem is minor.
Before you wish to return the item, you are requested to contact our customer service at sales@fredmans.com
Returns are applicable on all orders processed within EU, for all other orders only exchange is applicable.
Complaints are eligible for orders within Sweden.
According to the Consumer Purchase Act, you as a buyer have the right to make a complaint for up to three years from the time of purchase, and the product must be complained about within a reasonable time from the time the defect was discovered. More information about the right to make a complaint can be found on the Swedish Consumer Agency's website www.konsumentverket.se.
RETURNS ARE VALID ONLY FOR COUNTRIES WITHIN EUROPEAN UNION
In order for a return to be valid, the following applies.You as a customer are responsible for returning the product according to our policies:
- You must always contact our customer service before returning via the contact form or by e-mail sales@fredmans.com. Enter your name, address and reason for exchange / return.
- The goods must not have been used. In the event that the product is used, FREDMANS has the right to refuse return or deduct the value of servicing the product. The store evaluates the used item according to its condition and reimburses value that corresponds to a used item.
- The seal on the product must not be broken.
- The seal on certificates, guarantees and other securities must not be broken.
- All original packaging that came with the order must be returned in unchanged condition.
- You take care of and pay for the return. We recommend that you send the item as a registered/recommended letter or traceable shipment.
- It is your responsibility to ensure that the product is returned safely without external damage to the product or packaging.
- FREDMANS does not redeem returns that have been sent via cash on delivery.
Please note that no refund can be made for products purchased where the order is a special order as goods made to order or clearly personalised (eg. ordering a watch model that is made to order or not included in our regular range, leather straps in a certain size, the product was specially engraved, etc.).
No returns of product that was sold with reduced price. As an exception, we offer exchange on sale items.
Fredmans Ur AB
Online returns
Karlavägen 22
114 31 Stockholm
Sweden
e-mail: sales@fredmans.com
phone: +4686674466
In order to minimize the risk of money laundering in trade, we comply with the Swedish Act on the Prevention of Money Laundering and the Financing of Terrorism - the Money Laundering Act (2017:630).
In the event of a return or right of withdrawal, we make a refund with the same means of payment that was used for the initial purchase. That is card to the same card, when buying with Klarna or by installment payment - to the respective payment intermediary.
PROMOTIONS & SPECIAL TERMS
Promotional offers are valid for online or in-store purchases. The offers valid only on new products.
Offers do not apply to: used watches, new watches manufactured in special or limited editions, other products, or services. Special offers cannot be combined with other products and promotions.
Discounted prices apply only to the items marked with a discount in-store and online. Discounted products are available in limited quantities, and we reserve the right for possible sell-out of discounted items.
When placing an order online or in-store for an item that is not in stock, it is considered a special order. A down payment is required for such orders. By paying the down payment or making an advance payment, you acknowledge and agree to our terms and conditions. You also consent to the registration of your name, personal or organizational number, and contact details (phone number and email address) in our customer register.
Please note that no refunds can be issued for products purchased through special orders (i.e., orders for watch models and accessories not included in our regular range or items that have been engraved) or if the item is discounted. In some cases, you may be able to exchange it for another product.
Direct purchase or trade-in
If you want to sell your watch directly to us or exchange it for another watch from our range, individual conditions apply. Payment will be made within 3 business days to your bank account.
Sell watch on consignment
When you sell your watch on consignment, we take a sales commission of 15-30%. After the watch is sold, we make a transfer within 30 days.
If you wish to sell a watch that you know needs servicing, we can address the issue before the sale. Individual terms apply for each case, for instance, we may rectify issues for a fee or deduct service cost from the seller's fee.
We provide up to 24 months of warranty on the pre-owned watches that we sell online or in our physical shop. Since the warranty varies from watch to watch, it will be specified for each individual item.