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DELIVERY

Fredmans Ur offers ships to all countries within Europe, incl. all European Union countries, Norway, Åland (Finland), Russia etc.

All orders within Europe over 170 EUR are sent free of charge. For safety reasons we send all orders as a tracked delivery with ID verification, which means that you as a customer will be able to track your order and receive the order only if you can verify you identity with your ID document.

Fredman Ur reserves the right not to deliver the goods if there is a mispricing, if item has been discontinued from the range, or if we suspect fa raud.

Order confirmation is sent automatically via e-mail immediately after your order. Once your package is delivered, you will get information about the consignment number and where you can pick-up it.

Delivery time is normally within 1 to 5 working days depending on the payment confirmation and stock availability. After the item has left our warehouse we have no possibility to make changes to the order.

Working hours. All orders are shipped between 12:00 and 16:00 Monday to Friday with the exception of Swedish public holidays.

RETURNS

Complaint (only for orders within Sweden)

According to the Consumer Purchase Act, you as a buyer have the right to make a complaint for up to three years from the time of purchase, and the product must be complained about within a reasonable time from the time the defect was discovered.

More information about the right to make a complaint can be found on the Swedish Consumer Agency's website www.konsumentverket.se.

Return Policy (only for orders within European Union)

In accordance with the Swedish Law of Distance Selling, we offer a possibility to return the order within 14 days from the day you received the good. Before you wish to return the item, you are requested to contact our customer service at [email protected] Returns are applicable on all orders processed within EU, for all other orders only exchange is applicable.

In order for a return to be valid, the following applies.
You as a customer are responsible for returning the product according to our policies:
- You must always contact our customer service before returning via the contact form or by e-mail [email protected] Enter your name, address and reason for exchange / return.
- The goods must not have been used. In the event that the product is used, the store has the right to refuse return or deduct the value of the product. The store evaluates the used item according to its condition and reimburses value that corresponds to a used item.
- The seal on the product must not be broken.
- The seal on certificates, guarantees and other securities must not be broken.
- All original packaging that came with the order must be returned in unchanged condition. - You take care of and pay for the return. We recommend that you send the item as a registered/recommended letter or traceable shipment.
- It is your responsibility to ensure that the product is returned safely without external damage to the product or packaging.
- Fredmans Ur does not redeem returns that have been sent via cash on delivery.
Special orders
Please note that no refund can be made for products purchased where the order is a special order (eg. ordering a watch model that is not included in our regular range, leather straps in a certain size, the product was specially engraved, etc.), or if the product is reduced in price. However, you can still exchange on sale items for another items. For more information, please see the section on Exchange Rights.
Online terurns should be proceeded to: 
Fredmans Ur AB
Online returns
Strandvägen 15
114 56 Stockholm
Sweden
phone: +4686674466